Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer" or "User") and RestoSuite Private Limited (Registration No.: 202334466Z) ("RestoSuite", "we", "us", or "our").

By accessing or using the RestoSuite platform, website, or any associated services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our services immediately.

Where you are accessing our services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

2. Services Description

RestoSuite provides a cloud-based restaurant management software-as-a-service (SaaS) platform designed to help F&B businesses operate more efficiently. Our services generally include, but are not limited to:

• Point of Sale (POS): Tableside and counter-based order taking and payment processing.
• QR Code Ordering: Contactless digital menus and self-ordering via QR codes.
• Kitchen Display System (KDS): Real-time order routing to kitchen stations.
• Self-Order Kiosks: Freestanding kiosk ordering solutions.
• Online Reservations: Table booking and waitlist management.
• Dynamic Reports & Analytics: Business intelligence dashboards and sales reporting.
• Loyalty Programme: Customer retention and rewards management.
• Inventory Management: Stock tracking and supplier management tools.

The specific features available to you will depend on the subscription tier or contract agreed upon. We reserve the right to introduce new features, modify existing ones, or discontinue certain features from time to time, and will endeavour to provide reasonable notice of material changes.

3. Account Registration

To use our services, you will need to register and create an account. When registering, you agree to:

• Provide accurate, current, and complete information about yourself and your business.
• Maintain and promptly update your account information to keep it accurate.
• Keep your account credentials (username and password) confidential and secure.
• Not share your account credentials with any third party or allow others to access your account.
• Notify us immediately at sales_sg@restosuite.ai if you suspect any unauthorised access to your account.

You are responsible for all activities that occur under your account. We cannot and will not be liable for any loss or damage arising from your failure to keep your credentials secure.

4. Subscription & Payment

Subscription Plans

Access to RestoSuite is provided on a subscription basis as agreed in your service contract. Subscription fees, billing frequency, and included features are detailed in the relevant order form or service agreement.

Pricing

We reserve the right to adjust our pricing from time to time. Where we intend to change the pricing applicable to your subscription, we will endeavour to provide you with reasonable advance notice (typically at least 30 days) before the change takes effect, allowing you the opportunity to review and, if necessary, terminate your subscription.

Payment

Payment terms are as specified in your service agreement. Invoices are typically due within the timeframe stated therein. We may suspend access to the platform if payment obligations are not met.

Refund Policy

Subscription fees are generally non-refundable except where otherwise agreed in writing or as required by applicable law. We will endeavour to handle any refund requests fairly and in good faith on a case-by-case basis.

5. Acceptable Use

You agree to use RestoSuite's services only for lawful purposes and in a manner consistent with these Terms. You must not use our platform to:

• Engage in any illegal or fraudulent activities.
• Upload, transmit, or distribute malware, viruses, or other malicious code.
• Attempt to gain unauthorised access to any part of our system, servers, or networks.
• Interfere with or disrupt the integrity or performance of our services or third-party systems.
• Collect or harvest personal data of other users without their consent.
• Infringe any intellectual property rights, privacy rights, or other rights of third parties.
• Engage in any activity that could expose RestoSuite to legal liability or reputational harm.

We reserve the right to suspend or terminate accounts that we reasonably believe are in violation of these acceptable use guidelines.

6. Intellectual Property

RestoSuite's IP

The RestoSuite platform, including its software, code, user interface, design, branding, trademarks, and documentation, is owned by or licensed to RestoSuite Private Limited. All intellectual property rights are reserved. You are granted a limited, non-exclusive, non-transferable licence to use the platform solely for your internal business operations during your subscription term.

Your Data

All data you upload or create within the RestoSuite platform (including menus, transaction records, and customer data) remains your property. You grant RestoSuite a limited licence to process such data solely to the extent necessary to provide and improve our services.

Feedback

If you provide feedback, suggestions, or ideas about our services, you agree that we may use such feedback freely without any obligation to you.

7. Data & Privacy

Our collection and use of personal data in connection with our services is governed by our Privacy Policy, which is incorporated into these Terms by reference. We encourage you to review it carefully.

You are responsible for ensuring that any personal data you upload or process through our platform has been collected lawfully and in accordance with applicable data protection laws, including Singapore's PDPA and Malaysia's PDPA 2010. You shall indemnify RestoSuite against any claims arising from your failure to comply with applicable data protection obligations.

We aim to process personal data only as described in our Privacy Policy and in accordance with your instructions as a data controller.

8. Service Availability

We are committed to providing a reliable and stable platform. We strive to maintain high availability and minimise unplanned downtime. However, we cannot guarantee 100% uptime and the following circumstances may result in service interruptions:

• Scheduled maintenance: We will endeavour to perform maintenance during off-peak hours and provide advance notice where possible.
• Unplanned outages: Technical issues, third-party infrastructure failures, or other unforeseen events may occasionally affect service availability.
• Force majeure: Circumstances beyond our reasonable control (natural disasters, government actions, etc.).

We will communicate known outages and maintenance windows through our platform or via email to the extent reasonably practicable. Our typical target uptime is stated in your service agreement, where applicable.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• RestoSuite's total aggregate liability to you arising out of or in connection with these Terms or our services will generally not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim.
• RestoSuite will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of business opportunities, even if we have been advised of the possibility of such damages.

Nothing in these Terms is intended to exclude or restrict any rights you may have under applicable law that cannot be excluded or limited by contract.

10. Termination

Termination by You

You may terminate your subscription or account in accordance with the terms of your service agreement. Typically, written notice is required within the timeframes specified in that agreement.

Termination by RestoSuite

We reserve the right to suspend or terminate your access to our services in the following circumstances:

• Breach of these Terms or your service agreement that remains unremedied after reasonable notice.
• Non-payment of fees.
• Use of our services in a manner that poses a security risk or legal liability.

Effect of Termination

Upon termination, your right to access the platform will cease. We will handle your data after termination in accordance with our Privacy Policy (generally retained for up to 12 months post-termination before deletion).

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms will generally be subject to the exclusive jurisdiction of the courts of Singapore, unless otherwise agreed between the parties in writing. We will, however, endeavour to resolve disputes amicably before resorting to formal legal proceedings.

12. Changes to Terms

We reserve the right to update or modify these Terms from time to time to reflect changes in our services, business practices, or applicable laws.

Where we make material changes to these Terms, we will endeavour to notify you in advance — typically via email or an in-platform notification — at least 14 days before the changes take effect. Your continued use of our services after the effective date of the updated Terms will constitute your acceptance of those changes.

We encourage you to review these Terms periodically. The most current version will always be available at restosuite.ai/terms.html.

13. Contact

If you have any questions about these Terms of Service, please contact us: