Join the Team Powering
Singapore's F&B Future

Lead implementation strategy and technical enablement for our channel partner ecosystem in Malaysia. As a senior hybrid role, you will own partner onboarding, capability building, and escalation resolution — ensuring channel partners can deliver Restosuite solutions to F&B clients independently and at scale.

• Partner Implementation Leadership: Design and govern implementation standards for all channel partners. Own partner onboarding, certification, and technical readiness programmes.
• Technical Enablement: Build scalable training materials, playbooks, and troubleshooting guides for L1/L2 support delivery by partners.
• Escalation & Quality Assurance: Serve as final escalation point for complex partner delivery issues. Conduct quality reviews and continuous improvement cycles.

Architect and scale Restosuite's channel partner ecosystem across Malaysia. You will identify, recruit, onboard, and develop reseller and referral partners — driving indirect revenue growth and expanding market reach in the Malaysian F&B sector.

• Partner Recruitment: Identify and recruit high-potential channel partners (IT resellers, POS distributors, F&B consultants). Own the end-to-end partner signing process.
• Partner Development (Farmer): Develop joint business plans with active partners. Drive partner revenue targets. Conduct regular QBRs.
• Ecosystem Scaling: Build partner incentive structures. Develop co-marketing programmes. Track and report channel pipeline metrics to leadership.

Lead enterprise F&B chain sales and key account development in Malaysia. Drive revenue from multi-outlet restaurant groups and national F&B chains, acting as their trusted digital transformation partner.

• Enterprise Client Acquisition: Own the full sales cycle for F&B chains, groups, and food court operators. Build C-suite relationships. Develop annual account growth plans.
• Consultative Selling: Lead complex, multi-stakeholder enterprise sales cycles. Coordinate product, delivery, and finance teams for tailored enterprise proposals.
• Account Retention: Partner with CS and Project Delivery for smooth post-sale handovers. Drive renewals and upsell opportunities within managed accounts.

Drive mid-market F&B SaaS sales in Malaysia. Own the complete new-customer acquisition cycle — from prospecting restaurant operators to closing deals and handing over to implementation.

• New Business Development: Prospect and qualify SMB and mid-market F&B operators. Run discovery calls, product demos, and proposals. Close deals and achieve monthly targets.
• Product Demo Excellence: Conduct compelling on-site and online demos. Tailor the pitch to each operator's unique pain points and business model.
• Pipeline Management: Maintain accurate CRM records. Manage a healthy pipeline. Coordinate handover to implementation and CS teams.

Manage end-to-end project delivery and provide L2 technical support for our channel partners in Malaysia. You ensure that partner-led deployments of Restosuite meet quality standards and client satisfaction benchmarks.

• Project Delivery: Manage implementation timelines, milestones, and client communications for mid-market and SMB deployments through channel partners.
• L2 Technical Support: Serve as the escalation point for complex technical issues from partner L1 support teams. Diagnose, resolve, and document solutions.
• Partner Enablement: Train and certify partner support staff. Maintain up-to-date knowledge base articles and troubleshooting playbooks.

Be the operational backbone for both the Malaysia and Singapore offices. You will manage administrative workflows, support sales operations, and ensure seamless cross-border coordination between the two teams.

• Sales Operations: Maintain and optimise CRM data (HubSpot). Generate sales reports, dashboards, and pipeline summaries for leadership. Support quoting, contract management, and onboarding workflows.
• Admin & Office Management: Handle day-to-day administrative functions for MY and SG offices. Manage vendor relationships, procurement, and internal documentation.
• Cross-Border Coordination: Liaise between Malaysia and Singapore teams on scheduling, reporting, and operational processes. Ensure consistent standards across both offices.

Own the full marketing function for Restosuite across Singapore and Malaysia. This is a hands-on, full-ownership role — you will plan, execute, and measure marketing campaigns that drive brand awareness, inbound leads, and event presence in both markets.

• Digital Marketing: Own SEO, SEM (Google Ads), social media (LinkedIn, Meta), and email marketing. Drive inbound lead generation. Track and optimise CAC and MQL metrics.
• Content & Brand: Develop thought leadership content (blog, case studies, whitepapers). Maintain brand consistency across all touchpoints. Manage design and copywriting production.
• Events & Partnerships: Plan and execute presence at F&B industry events (e.g. FHA, trade shows). Develop co-marketing campaigns with partners and F&B associations.

Deliver responsive, high-quality customer support to Restosuite's F&B clients in Malaysia. This role includes a mandatory on-site implementation rotation, giving you deep product and client knowledge that elevates your support quality.

• Customer Support: Handle day-to-day support queries via ticket system, phone, and chat. Troubleshoot product issues and escalate to L2/engineering when needed. Maintain high CSAT scores.
• On-Site Implementation Rotation: Participate in live restaurant deployments alongside the implementation team. Gain hands-on product knowledge that improves remote support accuracy.
• Knowledge Management: Contribute to FAQ articles, troubleshooting guides, and internal knowledge base. Identify recurring issues and flag product improvement opportunities.